F.A.Q.
Is Chamber Explorations travel to Cuba legal?
Yes. By traveling with Chamber Explorations you are licensed and authorized to travel to Cuba. Chamber Explorations programs operate under a specific license granted to us by the United States Department of Treasury, Office of Foreign Assets Control (OFAC).
Prior to your departure to Cuba, you will receive a copy of our travel license and a letter of authorization from Chamber Explorations granting you permission to travel under this license.
What is people to people travel?
In 1999, President Clinton implemented People to People, an initiative that allows Americans to
travel to Cuba, as long as they take part in cultural experiences, putting them in direct contact with the locals in the hope of learning more about the people and customs of the country. The people to people travel experience is both rewarding and unique. We highly recommend that each participant engage with the people they meet. You will find that Cubans are often well informed about current events and are open to discussing the positives and negatives of their country, provided you are willing to do the same about yours.
Who is OFAC, and what does it do?
The Office of Foreign Assets Control (OFAC) administers and enforces economic and trade sanctions based on U.S. foreign policy and national security goals against targeted foreign countries, terrorists, international narcotics traffickers, and those engaged in activities related to the proliferation of weapons of mass destruction. OFAC acts under the President's wartime and national emergency powers, as well as under authority granted by specific legislation, to impose controls on transactions and freeze assets under U.S. jurisdiction.
How do we get to Cuba?
We will be flying non stop from either Miami International Airport or Los Angeles International Airport. The modern jet service/aircraft used is chartered and is not open to the public unless traveling on one of our licensed Cuba programs and departure dates.
What time do the Cuba flights take off?
Miami flights: On our programs departing from Miami your flight will depart at 9am, arriving at 10am and return from Havana to Miami at 11am arriving at 12, noon.
Please note: Onward flights to your final destination (from Miami) should not be planned before 3
hours after arrival.
How much luggage can we bring?
Miami flights: On our programs departing from Miami you are allowed one checked and two small carry on pieces of luggage. This is not to exceed 44lbs combined weight of checked and carry on luggage, per person. Excess baggage will be charged at the rate of $1 per lbs.
What about U.S airport departure tax?
Miami flights: On our programs departing from Miami the airport departure tax of approximately $58 per person is included.
Please note: All departure times are subject to change by the airline. Some Miami departure dates may have an alternate flight schedule.
What hotels are to be used?
In Havana, we are using many different properties including the Melia Cohiba Hotel, the Melia Havana Libre and the Melia Havana Hotel. Outside Havana we use the Jagua Hotel in Cienfuegos and the Hotel Brisas Trinidad del Mar in Trinidad. All hotels in Cuba are subject to change and all passengers need to be flexible due to the tremendous demand by American travelers to this destination and limited hotel availability. On some dates alternate hotels of equal or higher quality will be used.
What about payment for the program?
Deposits are $500 pp and checks must be made payable to Chamber Explorations. Final payment will be due at 75 days prior to departure. Credit cards (Visa, Mastercard, & Discover) are accepted for deposit and final payments.
Who are Chamber Explorations tour guides?
All Chamber Explorations programs begin in Havana, where guests meet up with their professionally Trained Cuban host/guide. Your Cuban host will work with you and your group to ensure each individual has the most rewarding experience possible. Trained in the history of the island, and known throughout the cities and towns you explore, you will be met with smiles and welcoming arms everywhere. Your Cuban host will provide you with direct access to the people, places and cultural visits outlined and included in your itinerary and will introduce you to the real Cuba.
Do we travel with a group on Chamber Explorations programs?
Our small group sized departures provide our travelers with the opportunity to enjoy interactions with the people who know the country best the local people. Chances are you'll also travel with like minded individuals who will share in the experiences and culture of Cuba.
What can we bring back from Cuba?
You are allowed to bring back to the U.S the standard style gives such as souvenirs, music, clothing, non communistic literature, paintings and other forms or art. Paintings are subject to a 10% tax upon leaving Cuba. Currently you are not legally allowed to bring back to the U.S Cuban Cigars, Cuban Rum, Cuban Coffee and governmental/communistic literature.
VISA's & DOCS
Do I need a visa to travel to Cuba?
Yes, Cuba requires all tourists to have a Cuban Visa (sometimes referred to as Tourist Card). There is no official application process. Chamber Explorations books your flights to Cuba, and your Cuban visa will be sent to you along with your final program documents. The visa is a two part card where Cuban immigration officials will take one half upon arrival in country, and the other half upon departure.
Chamber Explorations requires a copy of your passport at the time of reservation.
Do I need a passport to travel to Cuba?
Yes, a valid U.S. passport is required to participate. We suggest that your passport be valid for at least six months after departure. Please make note of the expiration date and renew your passport if it is nearing expiration. Generally, Cuban officials refrain from stamping U.S. passports.
Non US Citizens
Non U.S citizens are allowed to travel on our program. Chamber Explorations will require a copy of The participant's passport and green card upon initial deposit and reservation.
What travel documents do I need for Cuba?
In addition to a U.S. passport valid for more than six months prior to your departure date, Chamber
Explorations will also provide the following in your final travel documents.
Airline ticket to Cuba.
Cuban visa (Tourist Card).
Copy of Chamber Explorations specific license.
Copy of the letter of authorization allowing you to travel to Cuba on our license.
Proof of Cuban health insurance (Cuban health insurance is included in the price of the program).
TRAVELING IN CUBA
How are Americans generally received in Cuba?
Cubans are commonly described as being outgoing, friendly, fun, respectful, and above all welcoming to foreign guests. Try to return their courtesy by being open minded and respectful towards their culture and lifestyles, and share in the fun with them during the spontaneous experiences that arise during your visit. They feel a kinship to Americans and are thrilled to have the opportunity to meet you.
What time zone is Cuba in?
Cuba is the same as Eastern Standard Time in America. Please note that Cuba also follows Daylight Saving Time.
What are the opening hours for banks and shops?
Information found below varies depending upon the specific establishment. If possible, it is always best to check in advance.
Working hours in Cuba are from 8am 5:30pm during the weekdays, while banks operate from
8am 3pm.
Is tipping for services necessary in Cuba?
Tipping is greatly appreciated for services received that are not included in your program. This (cab drivers, wait staff, barmen, etc.) provides considerable supplementary income for Cubans and is usually expected.
How much do I tip Chamber Explorations guides and drivers?
Tips for our Cuban guides and drivers provide a considerable supplementary income and is usually expected for good service. We recommend $5 per person, per day for the guide and $3 per person per day for the driver.
Do I need a need to keep a travel log?
Each traveler must keep a record of all transactions undertaken during the program, and should be made available for examination upon demand for at least 5 years from the date of the event. In addition OFAC may require the traveler to produce a detailed report of activities undertaken in pursuant with the people to people program/license.
What to Pack
Pack everything you think you might need while traveling in Cuba. All consumer products in Cuba are either non-existent or scarce. Bring all medicines, special toiletries, contact lenses, special foods, reading materials, clothes and sun protection. Opticians do exist, but pack a prescription just in case. Sunscreen is available at resorts, but you'll pay exorbitant prices for it. Baseball caps can be found in some stores but proper sun hats cannot. Bring sturdy luggage and locks; these cannot be replaced. Also, bring electricity adaptors and any unusual batteries.
CURRENCY INFO
Can I use credit or debit cards in Cuba?
Credit cards and debit cards issued by U.S. banks cannot be used in Cuba. Please keep this in mind as you prepare for your program. Be sure to bring a sufficient amount of cash with you as you will not be able to access your funds.
Can I use traveler's checks in Cuba?
It is possible to bring traveler's checks to Cuba. However, they can only be cashed in very specific hotels in Havana. Traveler's checks used in Cuba are not insured, thus losing their primary feature. They are also subject to an additional exchange fee. At this time, we do not advise our participants to rely on traveler's checks as a monetary resource.
Can I use U.S. dollars to make purchases in Cuba?
The currency for foreigners to use in Cuba is the Cuban Convertible Peso (CUC). As of 2004, U.S. Dollars are no longer accepted and can't be used during your visit. In March 2011, the CUC was re valued to be equal to the U.S. Dollar at a 1:1 ratio. This exchange rate is subject to change at any time, and for the most up to date information, we encourage you to visit www.xe.com. However, the best currency to take with you is the Euro not the U.S Dollar.
What is the currency used in Cuba?
Cuba operates on a dual economy, which means that foreigners use one currency (CUC's), while Cubans use Cuban pesos, which are also called Moneda Nacional (CUP). Foreigners are not supposed to change their CUC'sinto pesos and are expected to use CUC's for their purchases. CUC's come in the following denominations: 1, 3, 5, 10, 20, 50, and 100.
Can I buy or sell Cuban Convertible Pesos (CUC) outside of Cuba?
Cuban currency is not part of the international currency exchange. Therefore, you will be unable to buy or sell it anywhere but in Cuba.
Can I exchange money in Cuba?
Yes. Once in Cuba, the airport, tourist hotels, banks and official exchange bureaus operated by CADECAcan exchange currency for you. Banks are usually open from 8am to 3pm, Monday - Friday. Hotels often havemore flexible hours. The process of exchanging money is similar to any other country. Be sure to have proper ID (passport) on hand.
What is the exchange rate for Cuban Convertible Pesos (CUC)?
In March 2011, the CUC was re valued to be equal to the U.S. Dollar at a 1:1 ratio. This exchange rate is subject to change at any time and for the most up to date information, visit www.xe.com.
PHOTOGRAPHY
Can I bring cameras or video recorders to Cuba?
You are allowed to bring one camera and one (amateur) video recorder to Cuba, which will be X rayed upon your arrival at the Havana airport. Official permission from the Cuban government is required to bringexpensive, professional videographic equipment that will be used for journalistic purposes.
Are there restrictions on what I can photograph in Cuba?
You are free to take pictures of just about anything in Cuba. Similar to most countries, you should avoid taking pictures of airports, certain government buildings, military or industrial installations, and officials in uniform. In short, exercise common sense, ask permission, and refrain from photographing a subject if you have any doubts about its legality. Otherwise, Cubans are quite willing to be the subjects of some of your most memorable photos. It is polite in any culture to ask permission before taking someone's photo, and Cuba is no exception. Often holding up your camera and a simple nod is enough to ascertain whether or not somebody minds having their picture taken.You may come across people dressed in elaborate historic or ethnic attire. If you take their picture or pose withthem, be prepared to pay something for it. Similarly, if you enter a market and begin snapping away, please be mindful that it is polite to make small purchases from the people who so kindly appear in your photos.
If I lose my camera, can I buy a replacement?
Locations such as Foto Video and Photo Service sell small digital or instant cameras, but professional equipment like SLRs, lenses, filters and flash units can be very difficult to find. It is a good idea to bring spare batteries, tapes and film, which are also not commonly a
vailable.
FOOD
What is the food like in Cuba?
Cuban cuisine is a fusion of Spanish, African and Caribbean cuisines. Cuban recipes share spices and techniques with Spanish and African cooking, with some Caribbean influence in spice and flavor. This results in a unique, interesting and flavorful blend of the several different cultural influences. A small, but noteworthy, Chinese influence can also be accounted for, mainly in the Havana area. During colonial times, Cuba was an important port for trade, and many Spaniards who lived there brought their culinary traditions along with them. Another important factor is that Cuba itself is an island, making seafood something that greatly influences Cuban cuisine. Another contributing factor to Cuban cuisine is the fact that Cuba is in a tropical climate. The tropical climate produces fruits and root vegetables that are used in Cuban dishes and meals.
ELECTRICITY
Do I need an electrical adapter and converter?
Cuba uses mostly two and three pronged outlets, but you may find other outlets which cannot Accommodate your devices. Therefore, it is recommended that you bring a multi adapter. The most common electrical voltage in Cuba is 110 volts, although some hotels use 220 volts. It is also suggested that you bring a 110/220 voltage converter to be sure that all of your electrical devices work properly.
PHONE
How much are international calls from Cuba?
On average, calling from a tourist hotel costs approximately $2.40 per minute. It is advisable that you always check rates before making an international call, regardless of the country you are in.
Can I use my cell phone or PDA device in Cuba?
It can be difficult for a tourist to use a cell phone in Cuba. Alternatively, calling from your hotel phone might be a far easier option.
Another option might be to replace the SIM card in your phone/device. You may purchase them upon yourarrival in Cuba. However, SIM cards can be quite expensive, and the minute usage associated with them often is as well.
CUSTOMS & IMMIGRATION
What goods can I bring back to the U.S.?
Due to the U.S. sanctioned embargo, the U.S. government routinely confiscates goods purchased in Cuba which are of Cuban origin. The only exception to this regulation is informational materials such as books, films,artworks, posters, photographs and CDs. It is not permissible to bring back purchased goods such as Cuban cigars, rum or coffee, even if the items were purchased at a "duty free" shop in the Havana Airport.
WEATHER
What is the weather like in Cuba?
Cuba has a very pleasant semi subtropical climate, which is generally warm year round. Regional variations and trade winds do account for fluctuations however.
The average mean temperature is approximately 78 °F. Compared to most countries, Cuba experiences little seasonal variation, although the months of July and August can Be warmer.
SAFETY
Is Cuba safe for travelers?
Cuba is very safe by any world standards, and the average visitor has little reason to worry about personal safety on the streets, in the hotels, at the beaches or any other place a traveler
might visit.
MEDICAL INSURANCE
Do I need medical / health insurance to travel to Cuba?
Since April 2010, the Cuban government requires that all travelers to Cuba must have
Cuban health insurance under an approved plan.
Does Chamber Explorations provide Cuban health and medical insurance?
YES. Your health, standard of care, and safety are of the utmost importance to
Chamber Explorations. When you enroll in a Chamber Explorations program to Cuba, you automatically receive a Cuban health and medical evacuation insurance. This policy is not supplemental and provides you with full coverage while in Cuba. Your policy information will be included in your documents.
What does the Cuban health and medical evacuation insurance cover?
Medical expenses because of Illness and accident Up to
$25,000
Repatriation and transport
A) Of deceased Up to $7,000
B) Of injured or ill Up to 7,000
Additional details will be included in the final program documents.
Does Chamber Explorations provide a trip cancellation waiver?
YES, Chamber Explorations highly recommends and provides a cancellation waiver for $199 per person. Thecancellation waiver covers cancellation prior to departure for a personal
illness or death of an immediate family member. (Complete policy details available upon request)
Photos
Contact GiG
Have questions or need help with your registration? Contact us at 503.451.3281 or via email at info@theGIGnow.com
